The Utility Customer Engagement Platform
Let’s talk to people like people. Let’s get everyone all in on the future of energy.
Build a True Partnership
What It Means to Be All In
What happens when someone ignores your mail? They miss a chance to save money. You miss an opportunity to fulfill your regulatory obligations. We all miss a chance to reduce energy usage.
With the end-to-end utility customer engagement platform from Brillion, those missed chances become wins. You get the right message to the right people at the right time.
Spark the Interest
Streamline the Process
See the Progress
You build trust with the public, and we make a difference.
Your customer journey engagement platform
Say Goodbye To Loose Connections. Say Goodbye to Barriers.
Only Brillion’s comprehensive utility customer engagement platform handles the end-to-end user experience.
Engage
People don’t read their mail. They respond to targeted, engaging messages through easy-to-understand videos and interactive energy reports. Tear down the wall of text.
Educate
Go beyond the video. Use calculators and tools to show users the benefits of your programs. The more customers understand, the more likely they are to enroll.
Fulfill
Demonstrate your commitment to the people depending on you by streamlining your program management. Easily show oversight bodies you’re doing your part to support sustainability.
Engage
Educate
Fulfill
Make Everyone Happy to Hear From You
You might be city officials. You might be someone’s neighbor. You might be a large company. But no matter who you are, you need to connect with your public.
Tighten up that loose connection. Make them happy to get a communication from you.
Investor-Owned Utilities
Deliver shareholder value and get the approval of watchdogs by establishing clear communication with your customers.
POUs/Municipalities
Fulfill your duties to your public and increase engagement while building trust with the people who are in charge: the residents.
Co-Ops
Your members are your community. Be a strong pillar in your community and meet members where they are with end-to-end communication.
Community Choice Aggregators
More local control has to be built on a foundation of trust. And that trust is built by better communication and education.
Program Implementors
Support utilities and exceed targets with ease. Streamlined program management gets rid of any confusion about responsibilities, letting you focus on growth.
Case Studies
How Leading Utilities Use Brillion to Truly Connect
Forward-thinking utilities are changing the way they communicate with their customers. See how Brillion has helped them create a shared future.
Fayetteville PWC: Digital Engagement Strategy Improves Customer Satisfaction
Co-Ops, Electric Utilities, Gas Utilities, Municipalities
Pioneer Electric: Elevated Member Communications with Personalized Solutions
Co-Ops, Electric Utilities, Municipalities
ElectriCities of North Carolina: Customer Education Made Easy
Co-Ops, Electric Utilities, Gas Utilities, Municipalities
“Leveraging machine learning and AI technologies has become a very efficient and cost effective way to educate audiences.”
John Landowski, Digital Director, Focus on Energy, Wisconsin
Using AI to Educate Your Customers and Drive Action
When Focus on Energy needed transform their virtual building audits they turned to us. The results?
- $94M in savings compared to their digital advertising and traditional marketing efforts.
- 80% assessment completion rate with 225K building profiles created.
- 1.5M eMWh or $123 million of energy savings identified.
Customer Engagement Resources
In an evolving technological and regulatory environment, we help you stay ahead of the curve.
