How Personalized Engagement Works
Meet OMPA Members with Video Messages That Matter
How does engagement work? By creating messages that actually speak to your electric utility members. We show them what matters: how they’re spending money, how they can save it, and how we can all work together to build a cleaner future.
Personalized Video Management
Members receive timely, useful, and engaging videos that explain their bill data, show them exactly how their household can save, and walk them through the rebate process.
Energy Summary Videos
Walk members through a graphical breakdown of where their energy dollars were spent. Increase satisfaction by giving them insight into their consumption habits and areas for improvement.
Alerts and Forecasts
Put your members in control of their bills by forecasting what the final bill could be while there is still time to change behavior. Notifications sent via email or text, meeting the public where they live.
Co-op Case Study: Meeting Members Where They Are
The Solution
The CoServ team has seen their member satisfaction skyrocket with the help of Brillion Engage’s personalized video welcome series messages, bill explanations, and outage reports.
The Results
CoServ’s J.D. Power scores in both communication and customer care have improved by 33 points and 9 points, respectively. Over 90% of members have found the welcome series and video bill explanations “very helpful.”
“By embracing innovative technology, we are able to foster a sense of connection and engage with our members in a more meaningful way.”
Denise Smithers, SVP Customer Care & Engagement, CoServ Electric
Break through the wall of text.
Our engagement solutions make it happen.
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