The Utility Customer Engagement Platform

Brillion Fulfill

Streamline the City of Palo Alto’s program delivery and rebate reimbursements. Track program participation and energy savings while giving customers the real-time status updates they’re asking for. Everything you need to supercharge your energy efficiency and demand-side management initiatives.

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Efficient. Reliable. Customizable.

Our comprehensive utility customer rebate management programs streamline your operations from processing customer applications to incentive payout.

Experience the power of efficiency and reliability with our cutting-edge technology and dedicated support team.


Case Studies

You Can Manage Programs Without the Headaches

Forward-thinking utilities are streamlining their program delivery and rebate reimburusements. The results? Increased productivity, tighter communication loops, real-time reporting, and more.


Fulfillment, Your Way

With customizable workflows and validation rules, you can quickly deploy and adapt your fulfillment process to meet your evolving business requirements.

Tailor the City of Palo Alto’s rebate process to your unique business needs with easily configurable databases and robust frameworks.

Our utility program solution makes it happen.

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50% Reduction in Customer Complaints

“CSAT has increased because they can go online, fill out their rebate, upload photos, and submit it. It’s all in one place, and they get an automated email letting them know we’ve received their rebate.”


Andi Couet, Water Conservation Program Coordinator, City of Tempe, AZ

Program Management Made Easy

Experience the power of a unified solution that integrates every stage of your program delivery.

How Fulfillment Programs Work

Track, Manage, and Communicate.

Our intuitive platform empowers you to design and deploy tailored workflows for any residential or commercial incentive program in a matter of weeks.

With a consumer-friendly self-service portal for incentives and rebates, you can deliver for your customers, exactly when they need it.

We help from end to end, including customer relationship management, program management, service order management, and trade ally management.

Configure tailored workflows that suit your organizational style and deploy within weeks rather than months or years.

Designed for any residential or commercial DSM incentive program, so you can keep track of what matters most.

Understanding of legislative and regulatory drivers for customer programs and their funding allows utilities to shape requirements based on their current business processes.