Neighborhood comparisons aren’t that helpful—and you know it.
Hear us out. All households are different. Comparing a newly constructed house with four occupants and new appliances to a 2-person vacation home with older appliances just doesn’t make sense. A one-size-fits-all approach simply doesn’t work when it comes to energy savings. Your customers crave and respond better to results and tips that are based on their actual home.
Personalization is the key to getting your customers to care.
Wouldn’t you be more likely to appreciate something if it was made just for you?
If you want to change customer behavior, you have to show them their behavior. Then, provide insights that are relevant and actionable.
The result: Your customers trust you more. Your CSAT scores go up. Your programs see more participation. You and your customers become partners in the clean energy future.
Personalized. Digital. Automated.
73%
of customers expect better personalization as technology advances.
Salesforce’s State of the Connected Customer Report5x
increase in efficiency by switching from paper to digital reports.
Brillion Customer Result31%
increase in re-engagement through marketing automation.
Brillion Customer Result
END-TO-END PERSONALIZed EXPERIENCES
There’s a Better Way With Brillion
Virtual Home Energy Audit
Show your customers energy savings opportunities in real time and connect them to the most relevant upgrades for their homes.
The virtual home energy audit is an on-demand, digital assessment that customers can take on their own time to automatically receive the most relevant recommendations for programs, incentives, and rebates.
Your customers want facts—not hypotheticals.
Wouldn’t it be more useful to compare customers to their own past performance? And then offer tailored recommended actions and programs based off their actual situation instead of hypotheticals? If you’re nodding yes, then don’t worry. We’re here to help.
More Ways to Engage, Educate, and Drive Real Change
From engaging virtual home energy audits to bill explainer videos to on-demand savings calculators, our industry-leading tools make it easy to engage, educate, and push your customers to change their energy efficiency behaviors.
Customers receive timely, useful, and engaging videos that explain their bill data and show them exactly how their household can save. Your call center will thank you. »
From electric vehicles and heat pumps to heating and cooling, show customers how much money they are going to save and give them the power to make their best decisions. See more Educate solutions. »
Once customers choose to take action, Brillion can seamlessly guide them through the program rebate enrollment process. Automate your program management workflows. »
Want to see Brillion in action?
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