Do your customers know what’s best for them?
Most people don’t know if a rebate is right for them. They don’t know what will save them money.
And when they have no way of understanding your programs, they don’t enroll.
So we need to make it easy for them to see how your offers will save them money and increase efficiency.
Don’t Let Frustration Block Communication
Make your offers easy to understand. When you make education easy, you elevate enrollment.
How Engagement and Enrollment Works
Support Your Customers with Tools They Can Use
How does education lead to enrollment? By showing customers how they will spend their money, their estimated savings, and what your offers look like for them down the road.
Be helpful. Be transparent. Be a partner in a shared sustainable future.
Virtual Energy Audits
Show residential and commercial customers energy savings opportunities in real time and connect them to the most relevant upgrades for their homes and businesses.
Online Calculators
From electric vehicles and heat pumps to heating and cooling, show users how much money they are going to save and give them the power to make their best decisions.
Trusted Source
Our tailored messaging, multiple education channels, and self-serve portal help your customers find and feel comfortable with their clean-energy decisions.
“Leveraging machine learning and AI technologies has become a very efficient and cost effective way to educate audiences.”
John Landowski, Digital Director, Focus on Energy, Wisconsin
Using AI to Educate Your Customers and Drive Action
When Focus on Energy needed to transform their virtual building audits they turned to us. The results?
- $94M in savings compared to their digital advertising and traditional marketing efforts.
- 80% assessment completion rate with 225K building profiles created.
- 1.5M eMWh or $123 million of energy savings identified.
Engage Customers and Drive Satisfaction
How does engagement work? By creating messages that actually speak to your users, we show them what matters: how they are spending money, how they can save it, and how we can all do our part for a cleaner future.
Investor-Owned Utilities
Deliver shareholder value and get the approval of watchdogs by establishing clear communication with your customers.
POUs/Municipalities
Fulfill your duties to your public and increase engagement while building trust with the people who are in charge: the residents.
Co-Ops
You rise together. With end-to-end communication everyone is on the same page and gets the same benefits.
Community Choice Aggregation
More local control has to build on a foundation of trust. And that trust is built by better communication.
Part of a Full End-to-End Customer Engagement Application Suite
How do you truly engage your utility customers? By getting them the right message at the right time, and making it even easier for them to enroll in your programs.
Do that all with Brillion’s unique utility customer engagement solutions.
Grab customers’ attention and exceed expectations with our outbound communication suite. Send the right video message, perfectly tailored to each customer, exactly when they need it.
Demonstrate your commitment to the people depending on you by streamlining your program management. Easily show oversight bodies you’re doing your part to support sustainability.
Data & Analytics
At the core of every Brillion solution lies our data insights engine. It’s what supercharges our customer engagement applications and turns utility data into actionable insights.
Supporting You At Every Step
Reimagining the way you educate and enroll customers doesn’t happen overnight. Our team is here to help you change the way you do business.
Technical
Get assistance from our application Support Team or from your dedicated account executive.
Training
We work hand-in-hand with you to ensure smooth implementations of all applications within your utility.
Marketing
All the support and customizable materials you need to help drive traffic to your new online content and applications.
No More Debates Over Rebates.
With Brillion’s customer engagement applications, now they’re all in.
Our Mission
Education Leads to Better Cooperation
There are a lot of challenges on the road ahead. An aging grid and the transition to electric might mean rate hikes. And unengaged customers will rightfully get upset.
If we want to have a successful transition, we need everyone on board. That means utilities have to successfully engage their users with clear, relevant messages.
That’s our mission. Together, we have the power to make a change.