C&I Intelligence That Scales Your Major Account Management
Your commercial and industrial customers need sophisticated energy insights and delivering them shouldn’t overwhelm your account management team. With Brillion C&I, you can empower both your Major Account Managers and your customers with the intelligence they need. We do the heavy lifting so you can focus on what matters most—building strategic partnerships.
Problems Brillion Solves
- Key Account Managers are stretched thin, juggling administrative tasks, data requests, and billing issues instead of strategic relationship building.
- Reactive customer support driven by billing questions and data requests that strain account management resources.
- Limited visibility into which accounts need attention, causing missed opportunities for program enrollment and energy savings.
- C&I customers lacking self-service access to energy insights, creating dependency on your team for basic usage analysis.
Enhancing major account relationships and driving operational efficiency doesn’t have to be contradictory.
How Brillion Solves Them
Brillion C&I delivers a dual-sided solution that produces data-driven experiences for both your team and your customers:
For Your Account Management Team:
- Prioritize accounts based on usage changes, demand patterns, and efficiency opportunities
- Identify unusual consumption patterns before complaints arise
- Access weather-adjusted analytics that separate real issues from seasonal variations
For Your C&I Customers:
- Self-service portal with detailed usage breakdowns and interactive visualizations
- Peak demand insights and load management tools
- Rate comparison analysis showing cost impacts of different structures
- Daily energy alerts via text for instant awareness
Enabling Proactive C&I Customer Engagement
Meaningful engagement with your largest customers requires more than occasional check-ins—it requires intelligence. Brillion C&I, part of our Engage platform suite, makes continuous, value-driven engagement possible by giving both your team and your customers the insights they need, when they need them. Instead of waiting for customers to call with questions or complaints, you can reach out with relevant opportunities and solutions.
Brillion combines usage data, demand patterns, weather variables, and customer interactions to give you a complete view of each key account—enabling smarter prioritization and proactive program matching that increases participation and meets regulatory goals.
Brillion C&I
Key Capabilities
Account Health Scorecard
Automated prioritization based on usage anomalies, demand changes, fluctuating solar generation, and efficiency opportunities
Self-Service Customer Portal
Branded energy analytics platform with interactive tools, rate analysis, and peak demand insights
Proactive Account Alerts
Automated notifications for C&I customers when consumption patterns change
Why Brillion C&I
Unlike generic energy management platforms, Brillion C&I is designed specifically for utility Key Account Managers and their commercial and industrial customers, integrating seamlessly with your MDM and CIS.
Brillion empowers both sides of the relationship—giving major account managers the intelligence to be proactive and C&I customers the self-service capabilities they’re demanding.
Brillion helps your team manage more accounts more effectively by automating prioritization and giving customers direct access to insights, freeing account managers to focus on strategic value creation rather than reactive support.
C&I is integrated into Brillion’s comprehensive customer engagement platform, giving you a unified approach to engaging residential, commercial, and industrial customers across their entire energy journey.
The Result
Utilities that stepped up proactive outreach and helped business customers manage costs saw satisfaction surge 30 points, with 49% of business customers reporting their utility worked with them to lower rates.¹ By providing both account managers and C&I customers with intelligent, self-service tools, Brillion shifts the relationship from transactional to strategic—the foundation for long-term customer relationships and program success.
Supporting You At Every Step
Reimagining the way you engage with C&I customers doesn’t happen overnight. Our team is here to help you change the way you do business.Â
Technical
Get assistance from our application Support Team or from your dedicated account executive.
Training
We work hand-in-hand with you to ensure smooth implementations of all applications within your utility.
Marketing
All the support you need to help drive traffic to your new online content and applications.