Turn Every Customer Question Into a Self-Service Success

With Brillion, utilities can send the routine communications your customers need and make each one personal using actual customer data. Fewer ‘when is my bill due?’ and ‘why is my usage so high?’ calls means your team can focus on the conversations that really need their expertise.

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 Turn your call center into what it’s meant for – and let personalized automation handle the rest.

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Brillion reduces call center volume by:

  • Explaining bill variations due to change in usage, rates, and weather 
  • Directing customers to self-serve resources and program information
  • Explaining payment options for customers who need assistance
  • Recommending the most relevant behavioral and energy efficiency programs

Lower Costs. Higher Satisfaction. Fewer Calls.

Who We Help

Brillion works with Customer Service and Operations teams to reduce call center volume and refocus limited resources on what matters. Brillion is built for professionals like:

VP Customer Service

VP of Customer Service

You need proactive solutions that reduce routine call volume while improving customer satisfaction. Your success depends on technology that demonstrates measurable cost-per-contact reduction without compromising service quality.

Director Customer Service

Director of Customer Service

You need tools that deflect predictable calls so your team can focus on complex issues that need specialized expertise. Your success is creating digital experiences that prevent frustration before the phone rings.

Director Customer Operations

Director of Customer Operations

You need solutions that provide proactive communication about billing and usage before customers feel the need to call. Your success depends on tools that empower customer self-service while supporting agents with better information.

What to expect with Brillion:

  • Lower cost to serve for billing questions, account transitions, and payment plan options
  • Improved CSAT Scores through clear, proactive communication
  • Reduced bad debt through timely, targeted payment assistance outreach
  • Decreased call center volume by up to 20%
  • Decreased scrutiny from regulators
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Enhancing customer experience and driving operational efficiency doesn’t have to be contradictory.

Let’s Connect

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Supporting You At Every Step

Reimagining the way you engage doesn’t happen overnight. Our team is here to help you change the way you do business.

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Technical

Get assistance from our application Support Team or from your dedicated account executive.

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Training

We work hand-in-hand with you to ensure smooth implementations of all applications within your utility.

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Marketing

All the support and customizable materials you need to help drive traffic to your new online content and applications.