Beyond the Bill:​ Enhance Member Engagement and Education

With a constantly changing population, Victory Electric Cooperative needs to find creative ways to keep communication flexible and meaningful. Join our webinar to hear how they connect with members using proactive outreach, smart data, and easy digital tools. You’ll learn how better conversations and useful insights can help members take control of their energy use and build lasting trust.

Discover how:  

• Video-based communication and on-demand educational resources can improve members’ understanding of energy services, co-op benefits, and billing details
• Analytics can enhance outreach strategies and personalize member communication
• Tailored messaging, educating members about energy usage, and offering tools to help reduce costs drives member satisfaction and loyalty

About the Speakers

Chanda Schulte
VP, Communications
Victory Electric Cooperative

Brittany DeArmon
Account Executive
Brillion