Connecting Utilities with Their Customers
Brillion helps utilities bridge the communication gap with their customers and partners. Our platform builds trust, increases satisfaction, and drives program participation for improved efficiency and customer engagement. With our industry expertise, we transform complex data into clear insights, meeting the unique needs of utility providers.
Building Trust, One Connection at a Time
To meet modern energy challenges, engaged customers are essential partners. Utilities need to build trust and strong relationships to encourage collaboration.
And, customers want to feel valued and understood.
Brillion helps utilities connect with customers at every touchpoint.
Working Together Towards a Brighter Energy Future
We work with a wide range of organizations involved in the energy sector – including utility providers, program implementors, and community choice aggregators – to build a more sustainable energy future.
Investor-Owned Utilities
Deliver shareholder value and get the approval of watchdogs by establishing clear communication with your customers.
POUs/Municipalities
Fulfill your duties to your public and increase engagement while building trust with the people who are in charge: the residents.
Co-Ops
Your members are your community. Be a strong pillar in your community and meet members where they are with end-to-end communication.
Community Choice Aggregators
More local control has to be built on a foundation of trust. And that trust is built by better communication and education.
Program Implementors
Support utilities and exceed targets with ease. Streamlined program management gets rid of any confusion about responsibilities, letting you focus on growth.
Connecting You with Contractor Partners
We make it easier to connect utility customers with the contractors who bring energy-efficient solutions to life. Our platform simplifies the entire process, from assigning service order to managing projects and processing payments.
Because ultimately, it’s about results. Brillion brings utilities, contractors, and customers together, creating an experience that benefits everyone.
You can:
- Automate communication and payments between customers and contractors.
- Enable trade allies to submit applications on behalf of the customer through Fulfill.
- Communicate with contractors on project updates via Salesforce’s Chatter feature.
- Assign jobs and provide contractors with real-time status updates via the Contractor Portal.
Brillion’s End-to-End Customer Engagement Application Suite
Only Brillion’s comprehensive engagement platform handles the end-to-end user experience.
Grab your customers’ attention with engaging videos instead of walls of text. AI and behavioral science help send the perfect message to each customer exactly when they need it.
Guide your customers toward energy savings. Show them the benefits through self-serve tutorials, personalized calculators, virtual audits, educational content, and more.
Streamline your program delivery and rebate reimbursements with automated workflows. Track program participation and energy savings for regulatory reporting, and give customers the real-time updates they’re asking for.
How Leading Utilities Use Brillion to Truly Connect
Forward thinking utilities are changing the way they communicate, educate, and engage with their customers. See how Brillion has helped them create a shared future.
