Engage Your Cooperative Members
Your members deserve a voice. Give them the tools to participate and make a difference.
Neighbor-to-Neighbor: The Power of True Engagement
Your members are your neighbors. Treat them like it. Use data to understand their needs and preferences. Then, personalize your communications to provide information they find valuable – like energy-savings tips and other relevant solutions. Be the trusted source they can rely on.
When your members are truly engaged, a powerful sense of shared purpose takes hold, connecting and empowering them to make a difference – fueling a brighter future for your cooperative and the community it serves.
Keep Members in the Know
Your members want to know what your offer and how it benefits them. Give them the information they need – upfront and in an easy to understand way. Show them the value you provide and how it makes them lives better. Make it clear, accessible, and relevant to their homes.
Here’s how:
Don’t let your members’ only communication be a bill notification. Keep them engaged with personalized videos and text about their energy use, seasonal updates, and mid-cycle alerts. Make it interesting, relevant, and easy to understand.
Streamline and automate cooperative processes to boost productivity and start focusing on initiatives that really matter. Reducing call center volume enables CSRs to proactively notify members about high bills, leading to better relationships.
Empower your members to make informed decisions about their own usage that lead to energy and money savings that help you hit your goals. See your customer satisfaction scores soar.
Brillion’s Member Engagement Application Suite
Only Brillion’s comprehensive engagement platform handles the end-to-end user experience.
People don’t read their mail. They respond to targeted, engaging messaging through easy-to-understand videos and interactive energy reports. Meet your members where they are by sending the right message to the right customer at the right time.
Be a strong pillar of education. Use calculators and tools to teach members about energy efficiency and provide usage insights they need to make better decisions. The more members understand you, the more likely they are to enroll.
We Support You Like You Support Your Members
Reimagining the way you engage doesn’t happen overnight. Our team is here to help you change the way you do business.
Technical
Get assistance from our Application Support Team or from your Account Executive.
Training
We work hand-in-hand with you to ensure smooth implementation of all applications within your utility.
Marketing
Support and materials to help drive traffic to your new online content and applications.
Is Your Cooperative Part of a Larger Member Organization?
Discover how Brillion products can be offered as a valuable member benefit. PowerSouth helped small cooperatives enhance communication and the Alliance for Water Efficiency made Fulfill more accessible for small municipal utilities.
Co-Ops are Curious…
Engage enhances value for members by increasing awareness of available programs and benefits. Engage communicates important information about bills, which is often a common concern for customers. Additionally, it promotes member benefits and educates customers about appropriate rate options.
Brillion Educate focuses on driving action. The goal is to empower your customers to make informed decisions that lead to energy savings and program participation. Educate does this by offering personalized insight, quantifying potential benefits, and streamlining enrollment processes.
Brillion Engage helps reduce call center volume and improve efficiency by providing education on bills, charges, and weather impacts. Engage also promotes self-serve options, encouraging customers to create online portal accounts and sign up for e-billing services.
Brillion Engage supports personalized communication by using customer, building, and energy use data to create relevant messaging. Engage offers a variety of outcome communications including seasonal updates, end-of year summaries, mid-cycle reports, reliability reports, bill explainers, and high bill alerts.
Brillion recognizes that customers often associate their cooperative experience with billing. While we don’t directly manage bills, the platform seamlessly integrates with your billing system to provide context and transparency and can handle any billing data you provide, ensuring a complete picture of customer behavior and potential savings opportunities. Our focus is on empowering customers to understand and control their energy usage, leading to more manageable bills and increased satisfaction.