Connect with Your Customers, Achieve Your Goals
Build stronger relationships with your customers and achieve your program targets with our easy-to-understand communications and program management platform.
Achieve Your Performance and Savings Goals
The energy landscape is constantly changing and keeping up can be a challenge if you don’t have a strong enough connection with your customers. Current regulations empower investor-owned utilities like you to profit by meeting and exceeding your targets. But achieving this is often easier said than done.
You need to balance the expectations of customers, regulators, and stakeholders across multiple states. And you’re held accountable for your performance if it’s not up to par.
Get your customers on board to help you meet your goals.
Start by making it easy for them to understand their bills and learn about programs to save money and energy. Go further by sending personalized communications and relevant energy-savings recommendations that encourage action. When customers feel informed and empowered, they’re more likely to participate in utility programs, helping you achieve your goals.
Get a Clear View of Your Data
Understand Performance in Real-Time
Does your team struggle to find the information they need? Do you spend hours searching for data and generating reports? Imagine having all your data in one place, accessible in real-time.
With Brillion, you can:
- Track your performance: See exactly how you’re doing at any given moment. Identify what’s working and what’s not, and adjust your strategies accordingly. Easily generate reports for stakeholders in minutes, not hours.
- Improve communication: Use data to personalize communications, track customer engagement, and see that nothing falls through the cracks. Provide helpful tools so your customer understand what programs are right for them.
- Make informed decisions: Understand your customers better, tailor programs to their needs, and make smarter choices about your investments. With clear visibility into your budget, you can optimize spending and invest in what drives results.
No more guesswork. No more wasted time. Just clear insights to help you achieve your goals and build stronger customer relationships.
Capture your customers’ attention and pique their interest in saving energy. Offer clear explanations of their monthly bills with videos and timely alerts. Provide interactive tools like virtual audits and specialized calculators to help them explore energy-saving options for everything from electric vehicles to smart thermostats. Use customer data to personalize outreach and recommend programs that perfectly match their needs and interests.
Make it easy for customers to participate in your energy-savings programs. Simplify the sign-up process with customizable application forms and a streamlined approval process. Integrate data from any source to ensure a smooth and efficient workflow. Brillion is built on the world’s leading CRM, giving you the flexibility to customize your processes and adapt to changing market needs. Plus, you’ll have access to expert guidance and support every step of the way.
Get a complete view of your program performance and track your progress with ease. Access all of your data in one central location, from customer communications to project details and financial information. Drill down into your data to get insights into current project success for future planning. Simplify reporting to regulators and demonstrate your impact. Watch your customer satisfaction scores rise as you deliver a more engaging and rewarding experience.
Happy Customers = Happy Regulators
Keep Customers Happy, Engaged and Informed
Your customer want to be part of the solution. They’re eager to learn about new technologies, understand their energy bills, and participate in programs that help them save money and reduce their environmental impact.
To achieve your goals, you need to provide them with the information and support they need. This includes:
- Clear and engaging communications: Explain their bills in a way they can understand, and keep them informed about rate changes and energy-saving opportunities.
- Personalized recommendations: Offer tailored advice and program suggestions that fit their lifestyle and energy needs.
- Easy access to resources: Provide helpful tools and resources, like online calculators and virtual assessments, to help them make informed decisions.
- Strong contractor relationships: Make it easy for contractors to connect with you, apply for rebates on behalf of customers, and stay updated on project status.
By creating a positive and empowering experience for your customers, you’ll increase program participation, improve satisfaction, and build stronger relationships that benefit everyone.
Brillion’s End-to-End Customer Engagement Application Suite
Only Brillion’s comprehensive engagement platform handles the end-to-end user experience.
Grab your customers’ attention with engaging videos instead of walls of text. AI and behavioral science help send the perfect message to each customer exactly when they need it.
Guide your customers toward energy savings. Show them the benefits through self-serve tutorials, personalized calculators, virtual audits, educational content, and more.
Streamline your program delivery and rebate reimbursements with automated workflows. Track program participation and energy savings for regulatory reporting, and give customers the real-time updates they’re asking for.
Supporting You At Every Step
Reimagining the way you engage doesn’t happen overnight. Our team is here to help you change the way you do business.
Technical
Get assistance from our Application Support Team or from your Account Executive.
Training
We work hand-in-hand with you to ensure smooth implementation of all applications within your utility.
Marketing
Support and materials to help drive traffic to your new online content and applications.
IOUs Inquire About…
Brillion Engage helps reduce call center volume and improve efficiency by providing education on bills, charges, and weather impacts. Engage also promotes self-serve options, encouraging customers to create online portal accounts and sign up for e-billing services.
By combining personalized content, streamlined enrollment process, and actionable insights, Brillion Educate creates an environment where customers are more likely to engage and take advantage of your programs. Our focus on delivering the right information to the right customer at the right time drives meaningful action and increased program participation.
Fulfill helps investor-owned utilities demonstrate the value of their DSM programs through comprehensive reporting and KPI metrics. It can track program velocity, impact timelines, and specific metrics for targeted communities, such as low-income areas, showing the direct impact of programs on underserved areas.
Brillion welcomes new customers to the neighborhood through our welcome series emails, engaging them from the very beginning of their service with you. We help explain any rate changes and alert them mid-cycle if they’re on track for a bill higher than usual. With Brillion tools, you become the go-to source for information. We help tailor programs to what customers are interested in so you aren’t speaking to the void.
We help customers understand their bills and keep them engaged with regular, personalized communication. We offer educational tools to spark their interest and warm them up for when they’re ready to enroll. Once they’re ready, we provide a streamlined program management process from customer application to rebate payout. One utility saw a combined 42-point JD Power score increase after implementing Brillion’s applications.